Frequently asked questions
Quick answers to the most common questions. Need more help? Contact us.
How do I create an account?▾
Visit /signup/customer to create a customer account, or /signup/reseller to apply for a wholesale reseller account. Your email is your unique identifier.
How is the pricing decided?▾
Prices are always resolved server-side. Customers see customer prices. Approved resellers see reseller prices. Pending, rejected and suspended resellers are charged customer prices.
Where do I download my invoice?▾
From My Orders (or Reseller Orders → My Orders) you can click 'Invoice' next to any of your orders to open the printable invoice and save it as PDF.
Why was my order frozen at a different price than today?▾
Each order stores a price snapshot taken at order time. Even if the catalog price changes, your order total does not change.
How do I become a reseller?▾
Submit the reseller application at /signup/reseller. Our admin team reviews each application; you'll receive an email as soon as your account is approved.
What payment methods are supported?▾
Cash on delivery (COD), prepaid, bank transfer and other methods are configurable. Pay using whatever is available at checkout.
How do I change my password?▾
Use the Forgot Password link on the login page. You'll receive a 30-minute reset link by email.
Where can I see business hours and contact info?▾
They're shown at the bottom of every page and on this /contact page. They're managed by the admin, so they update instantly when changed.